Smiling beautiful African American woman working in call center with diverse team

CMS Provides Mortgage Customer Services & Default Mortgage Collections

Published On: June 8th, 2022Categories: Company NewsTags:

Capital Management Services provides excellence in mortgage customer services and default mortgage collections. Our attention to detail and skillful assistance creates measurable value and satisfied clients and customers. Partnering with mortgage lenders and service providers, our outsourced solutions have earned a strong reputation with local and national clients. 

Compassionate Customer Service 

CMS representatives provide personal assistance with comprehensive mortgage call center services, including after-hours availability. Serving as an extension of our clients, we have the knowledge and expertise to help customers understand and manage their mortgage or HELOC loans successfully. Capital Management Services has multilingual call agents available for ESL customer assistance and a service-centered approach to guiding customers through payments, account inquiries, remediation plans, and hardship processes. 

Professional Approach

Our mission is to exceed industry standards for quality and compliance by delivering forward-thinking, innovation-driven recovery and special project solutions that generate revenue and build capacity for our clients while never wavering from our commitment to delivering the best possible experience for consumers. We apply the same quality and high standards to everything we do, including our mortgage customer services and default mortgage collections programs. Our experience in the call center and receivables management industries spans decades and we are active in ACA International: The Association of Credit and Collection Professionals.

Account Record Management

We are diligent in maintaining customer account records with accuracy and integrity to ensure the protection of our clients and their customers. Data privacy and security are utmost on our minds and in our standard operating procedures, and we are proud to have achieved SOC 2 Type 2 certification. Call notes and communication records are consistently current and available for client access. We integrate flexibly with our clients’ systems to ensure optimal data migration and maintenance. 

Loss Mitigation

Capital Management Services creates value for our clients and their customers by working with customers to address delinquencies, develop remediation plans, process hardships, and prevent foreclosures. We ensure our policies and procedures follow careful compliance with evolving regulations regarding mortgage services and the collection of debt. As a mortgage customer services provider and a collection agency, our services integrate seamlessly when customers are unable to avoid delinquency or default. We work to approach these challenging situations with empathy and positive solutions. 

We invite mortgage creditors and services to learn more about the CMS areas of expertise and read our article about things to look for in a quality mortgage customer services provider. Call us today at 716-871-9050, or email to discuss how the Capital Management Services team adds value to businesses and their customers. 

About Capital Management Services

Capital Management Services, LP is a nationally licensed collection agency headquartered in Buffalo, NY that provides the highest quality of proven recovery and project solutions across the financial industry. We maintain our reputation as a proven leader and performer through our attention to detail and tailoring our strategies to meet the unique needs of each portfolio or project. We are proud of our ability to consistently surpass all industry standards for quality and provide outstanding services that add strategic value to every client partnership.