Proven Services For Success
Capital Management Services has customized solutions that create bottom-line results
First Party Collection Services
Our first party collection services help keep your revenue flowing without diverting your internal resources to additional overhead and expense involved in maintaining time-consuming accounts receivables tasks. Our team is thoroughly trained and well versed in the rules and regulations surrounding the collection of debt, making us an ideal partner for creditors who want to ensure diligent brand protection throughout the collection process. We are ever mindful and respectful of our clients’ professional reputations and strive to uphold and maintain them in every interaction. Our team acts as an extension of your brand to not only collect past-due funds but also maintain positive customer experiences.
Our professional approach combined with our innovative technology creates measurable value from your distressed receivables portfolio. We facilitate recovery in all delinquency stages, and we have the technology infrastructure to seamlessly connect to your platform. We can increase efficiency and compliance by servicing your accounts on your proprietary systems or integrating with existing platforms. Our secure, state-of-the-art, and proven approach supports and represents your business with professionalism while creating a more predictable cash flow from your unpredictable receivables.
Third Party Recovery Solutions
When account holders fall behind on payments, your company can rely on Capital Management Services to recover outstanding balances with compliance, professionalism and reliability. Debt collection is an ongoing function for every business and losing money over non-payment can negatively impact your ability to meet operating expenses and overhead costs. CMS has the extensive experience and depth of understanding to compliantly and effectively recover funds on your behalf throughout all stages of delinquency.
We have a keen understanding of the highly-regulated debt collection industry and provide thorough and ongoing training to our employees to ensure that our services are in compliance with changing regulations and client contract parameters. Stay focused on your core business and let our team be your outsourced solution for maximizing revenue and creating the optimal customer experience.
Our call center can handle your business’ inbound and outbound teleservice needs including overflow customer service, payment processing, fraud processing, general account management and record maintenance, answering questions, and more. Our professional team is extensively trained to deliver service excellence and attentive compliance with client operational guidelines while representing your brand with the utmost professionalism. We have the ability to quickly scale to the current and ongoing needs of your business by adjusting the level and scope of services you require to handle your immediate overflow and long-term customer service needs.
Your business’ reputation relies on positive client and consumer interactions. Capital Management Services understands that positive relationships are built through the transparency that comes from operating with high standards of integrity. We approach customer service with a respectful and courteous manner to provide the best possible experience for your customers. When it’s time to outsource your call center needs, you can rely on us to deliver top-notch services that boost your profitability.
Capital Management Services provides tailored project solutions that meet the specific needs of your business. We have the immediate scalability and capacity to assist local, regional, and national organizations with their custom projects regardless of project size. Our team has extensive experience in assisting large national creditors with long-term and short-term projects conducive to more successful systems conversions, sales, acquisitions, temporary servicing needs, and more. By leveraging the combination of our best-in-class processes and highly-skilled team, we help mitigate losses that are inherent with any project. We have the decades of experience and attention to detail necessary for successfully implementing and managing the custom projects our clients need to build and maintain a competitive advantage.