Innovative Options for Digital Consumer Communication

Expanded communication options enhance the consumer experience

Hand holding an abstract smartphone with connection lines

Omnichannel Communication

By partnering with Capital Management Services (CMS), you can leverage our innovative digital communication channels to drive more revenue through increased consumer payments and satisfaction. Our forward-thinking technology gives consumers easy access to account information, answer to questions, and even the ability to make payment arrangements– all through self-service options and without live support.

Online Access

Our website allows consumers to access their account from any device. By obtaining necessary consent during online consumer registration or account verification, we encourage consumers to register their account on all dunning and settlement letter campaigns. We give consumers increased control over their accounts with online access to update demographic data, request VOD, dispute an account, schedule a call, or request communication through email/text.

IVR/I-Bot

Elimination of live agent interaction improves accuracy and reduces risk. Allow consumers to receive or provide the following information without agent interaction: account information, payment plan options, settlement options, disputes, do not call requests, bankruptcy and/or attorney information, and requests for verification of debt.

Email & Text

We offer consumers the ability to communicate with Capital Management Services through email or text as their preferred method of communication. With consumer consent, letter campaigns and unique letter delivery can also be completed via email, increasing compliance and privacy, reducing turnaround time, and eliminating expenses associated with traditional mailings. Consumers can also opt for text message communications that include upcoming payment reminders, late payment notifications, and/or settlement opportunities.

Learn more about how our innovative communication solutions can drive increased profitability for your business.

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