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Comprehensive and Proven Recovery Solutions
Who Is Capital Management Services?
Capital Management Services (CMS) is a professional collection agency and customer service call center. We have developed a strong reputation for delivering reliable and compliant recovery and special project solutions for our respected client partners and their customers across the country. We are a proven industry leader and an experienced outsourced solutions provider in three major areas: Collections Services, Customer Services, and Special Projects. Our focus is steadfast on delivering bottom-line results and consistently positive experiences for organizations and their customers in the consumer lending, receivables management, and healthcare/insurance revenue cycle management verticals.
Complete Product Suite for Creditors
CMS offers a full suite of account management services for creditors. Our expertise in distressed account management allows us to streamline services in-house when accounts fall delinquent or defaulted, reducing data migration and points of contact for our clients and their customers. We understand the nuances and challenges of each debt collection strategy and we build customized solutions to achieve the specific goals of each individual client. We provide customer service, call center, and first/third-party receivables management services for accounts ranging from performing to all stages of delinquency or default.
Customized Services that Drive Results
Capital Management Services develops customized strategies to meet the unique needs of each portfolio or project. Our service-oriented and professional approach is thoughtfully designed to protect our clients’ brands and sustain respectful and positive customer experiences. Our team is carefully trained in regulatory compliance, effective data management, and strategies for quality service.
Our Leadership Team Has
Combined Years of Industry Experience
Donated Over
Million Dollars to Charitable Organizations in Western New York
