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Who Is Capital Management Services?

We are a professional collection agency and call center providing reliable and compliant recovery and special project solutions for our respected client partners across the country. We are a proven industry leader and an experienced provider of outstanding recovery solutions in the areas of collection services, customer service, and special projects. Our focus is steadfast on delivering bottom-line results and consistently positive experiences for organizations and their customers across all financial sectors.

Complete Product Suite for Creditors

CMS offers a full suite of account management services for creditors. Our expertise in distressed account management allows us to streamline services in-house when accounts fall delinquent or defaulted, reducing points of contact for our clients and their customers. We understand the nuances and challenges of each debt collection strategy and build customized solutions to achieve the specific goals of each individual client. We provide customer service, call center, and receivables management for performing accounts to all stages of delinquency.

Customized Services that Drive Results

We develop customized strategies to meet the unique needs of each portfolio or project. Our service-oriented and professional approach is thoughtfully designed to protect  your brand and sustain respectful and positive customer experiences. Our team is carefully trained in regulatory compliance, effective data management, and strategies for quality service.

Complete Product Suite for Creditors
First Party Collections

First Party Collections

Capital Management Services acts as an extension of your business while integrating with existing platforms for precise and reliable data management. Our professional approach protects your brand and delivers effective results.

Third Party Collections

Third Party Collections

Utilize our team to maximize revenue, recover value, and create the best omni-channel experience for customers to fulfill debt obligations. We specialize in recovery so you can focus on your core business functions.

Customer Service

Customer Service

Our outsourced call center and BPO services meet your specific teleservice needs while representing your brand and caring for your customers. CMS values attention to detail throughout our processes as we strike the balance of thoroughness and efficiency.

Special Projects

Special Projects

Leverage our  experience implementing and managing projects to build and maintain a competitive advantage. We work with creditors on a range of account management, service, and verification needs.

Our Leadership Team Has

0

Combined Years of Industry Experience

Donated Over

$0

Million Dollars to Charitable Organizations in Western New York

Learn how our customized services drive bottom-line results for businesses.