Who Is Capital Management Services?

Capital Management Services (CMS) is a professional collection agency and BPO customer services call center. With a strong reputation for reliable and compliant recovery and special project solutions, we serve national and regional financial services partners and their customers across the country. We are a proven industry leader and an experienced outsourced solutions provider in three major areas: Collections Services, Customer Services, and Special Projects. Our mission is to consistently provide bottom-line results and positive customer and client experiences for organizations in the consumer lending, receivables management, and healthcare/insurance revenue cycle management verticals.

Complete Debt Collection Product Suite for Creditors

CMS offers a full suite of account management services for creditors, across all stages of the account lifecycle. Our expertise in distressed account management allows us to streamline services in-house when accounts fall delinquent or defaulted, reducing data migration and points of contact for our clients and their customers. We understand the nuances and challenges of each debt collection strategy and we build customized solutions to achieve the specific goals of each individual client. Our experienced and specialized teams are available for a variety of BPO customer services and first/third-party receivables management services for accounts ranging from performing to all stages of delinquency or default.

Customized Services that Drive Results

Capital Management Services develops tailored strategies to meet the unique needs of each client, portfolio or project. Our service-oriented and professional teams are extensively trained to protect our clients’ brands and provide respectful and positive customer experiences. CMS team members are well-informed of key compliance regulations, data privacy and protection, and strategies for customer service excellence.

Complete Product Suite for Creditors
First Party Collections

First Party Collections

CMS serves as an extension of your business while integrating with existing platforms for precise and reliable data management. Our professional approach protects the brands and reputations of our clients and delivers effective results to prevent and remediate delinquencies.

Third Party Collections

Third Party Collections

Creditors utilize our team to maximize revenue, recover value, and create the best omni-channel experience for customers to fulfill debt obligations. We specialize in recovery so that our clients can focus their resources on growing core business products and building their customer base.

Customer Service

Customer Service

Our business process outsourcing (BPO) solutions meet specific teleservice needs while representing our clients’ brands and caring for their customers. CMS values attention to detail throughout our processes as we strike the balance of thoroughness and efficiency in after-hours and customer support services. 

Special Projects

Special Projects

Clients leverage our  experience implementing and managing projects to build and maintain a competitive edge. We work with creditors and insurers on a range of account management, administration, customer service, and verification BPO needs to improve efficiency and cut costs.

Our Leadership Team Has


Combined Years of Industry Experience

Donated Over


Million Dollars to Charitable Organizations in Western New York

Learn how our customized services drive bottom-line results for businesses.

Where to Find Us Online


Browse our news and articles to learn more about consumer credit, the receivables management industry, and our company updates. Follow CMS on LinkedIn to stay informed of new blog posts and more.