Who Is Capital Management Services?
Capital Management Services (CMS) is a professional collection agency and BPO customer services call center. With a strong reputation for reliable and compliant recovery and special project solutions, we serve national and regional financial services partners and their customers across the country. We are a proven industry leader and an experienced outsourced solutions provider in three major areas: Collections Services, Customer Services, and Special Projects. Our mission is to consistently provide bottom-line results and positive customer and client experiences for organizations in the consumer lending, receivables management, and healthcare/insurance revenue cycle management verticals.
Complete Debt Collection Product Suite for Creditors
CMS offers a full suite of account management services for creditors, across all stages of the account lifecycle. Our expertise in distressed account management allows us to streamline services in-house when accounts fall delinquent or defaulted, reducing data migration and points of contact for our clients and their customers. We understand the nuances and challenges of each debt collection strategy and we build customized solutions to achieve the specific goals of each individual client. Our experienced and specialized teams are available for a variety of BPO customer services and first/third-party receivables management services for accounts ranging from performing to all stages of delinquency or default.
Customized Services that Drive Results
Capital Management Services develops tailored strategies to meet the unique needs of each client, portfolio or project. Our service-oriented and professional teams are extensively trained to protect our clients’ brands and provide respectful and positive customer experiences. CMS team members are well-informed of key compliance regulations, data privacy and protection, and strategies for customer service excellence.
Our Leadership Team Has
Combined Years of Industry Experience
Donated Over
Million Dollars to Charitable Organizations in Western New York
Where to Find Us Online
NEWS
Browse our news and articles to learn more about consumer credit, the receivables management industry, and our company updates. Follow CMS on LinkedIn to stay informed of new blog posts and more.
