FAQ2021-11-16T10:23:37-05:00

Frequently Asked Questions About Capital Management Services

Providing answers to our most commonly asked questions

In our efforts to provide you with excellent customer service and support, we have gathered frequently asked questions and their corresponding answers below. If you do not find the answer to your question in the FAQ below, please call us at 800-457-8220 or email our team at compliance@cms-collect.com. For Free TRS Support, please dial 711.

How to dispute an account placed in our office for collection. The CFPB recommends the following:2021-01-14T18:01:09-05:00

Any debt collector who contacts you claiming you owe payment on a debt is required by law to tell you certain information about the debt. That information must include:

  • The name of the creditor
  • The amount owed
  • That you can dispute the debt and that if you don’t dispute the debt within 30 days the debt collector will assume the debt is valid

  • That if you dispute the debt in writing within 30 days the debt collector will provide verification of the debt
  • That if you request the name and address of the original creditor within 30 days (if different from the current creditor), the debt collector will provide you that information

If the debt collector doesn’t provide that information in the first contact with you, it is required to send you a written notice including that information within five days after contacting you.

You have 30 days to dispute a debt or part of a debt from when you receive the required information from the debt collector. Once you dispute the debt, the debt collector can’t call or contact you to collect the debt or the disputed part until the debt collector has provided verification of the debt in writing to you. Your dispute should be made in writing to ensure that the debt collector has to send you verification of the debt.

You can also request that the debt collector give you the name and address of the original creditor, if different from the current creditor. If you make that request in writing within 30 days, the debt collector has to stop all debt collection activities until it provides you that information.

Make sure your letter is dated. Then make a copy of your letter and send the original to the debt collector. It’s generally a good idea to send the letter by certified mail. If you pay for a “return receipt,” you also will have proof the debt collector received your letter. You can also fax the letter, just be sure to keep the confirmation receipt.

Are you contacting the correct Capital Management?2021-11-16T10:24:23-05:00

We have been in business for many years, but multiple other companies have since been created with the words ‘Capital Management” as part of their name.  We are Capital Management Services, LP.  We are located in Buffalo, NY.  We do not use any phone numbers that use area code 855.  Please reach out to our Compliance Office at Compliance@cms-collect.com if you have any questions regarding the “Capital Management” contacting you.

Are you contacting the wrong telephone number?2021-11-16T10:25:06-05:00

Do you have a concern that we may have incorrect contact information for your account? Please let us know at compliance@cms-collect.com or call 800-457-8220 (for Free TRS Support, please dial 711) and let us know we have incorrect information.  Once you verify your identity, our representatives can update your account information and answer any additional questions you may have.

I need to contact you regarding my payment arrangement.2021-11-16T10:25:42-05:00

We invite you to contact our office any day or time at compliance@cms-collect.com.  Our hours of operation are Monday-Friday 8 am – 9 pm Eastern Time. To speak to one of our representatives, please call us during business hours at 800-457-8220. For Free TRS Support, please dial 711.

Is CMS a member of any organizations?2021-11-16T10:26:22-05:00

CMS, or Capital Management Services, LP is an active member of ACA International, the Association of Credit and Collection Professionals. Our membership and participation ensures that we remain current with important industry trends and changes and provides us an excellent avenue for the ongoing professional development and training we require of our team.

Is CMS a real legitimate debt collection agency?2021-11-16T10:27:10-05:00

Yes, Capital Management Services (CMS) is a valid and professional debt collection company based in Buffalo, New York. We have licenses nationwide to collect debts from consumers on behalf of our creditor clients. CMS strives to consistently provide the highest quality of compliant recovery,  special project, and full call center solutions for our respected partners across the country.

Our team is available to answer your questions and assist with payments over the phone.