Capital Management Services Exceeds Expectations
Delivering exceptional and measurable results to our clients
Who Is Capital Management Services?
Capital Management Services is a licensed professional collection agency and BPO customer services support center. We deliver top-tier recovery and project solutions to our clients across the financial services and insurance industries. Some of the nation’s largest issuers and emerging market participants rely on our strategy, process development, and implementation to build and improve upon collections and call center processes and procedures. CMS values and maintains the reputation we have established as a proven leader and performer across the industry due to our attention to detail, quality services, and customized strategies designed to meet the specific needs of each portfolio or project. We have extensive experience in the areas of collection services, customer service, and special projects that deliver measurable results for our clients across the nation.
Our teams of experienced and specialized professionals are dedicated to exceeding both regulatory and client expectations while delivering superior service and results across a variety of financial products. We develop tailored strategies to suit the particular demands and goals of each portfolio or project. Our knowledgeable and professional approach helps to protect clients’ brands and customer relationships. Our uniquely diverse skill set adds strategic value to every client partnership.
Mission
To exceed industry standards for quality and compliance by delivering forward-thinking, innovation-driven recovery and special project solutions that generate revenue and build capacity for our clients while never wavering from our commitment to delivering the best possible experience for consumers.
Community
We strive to find opportunities to serve our community and the organizations within it that are helping to better the lives of our neighbors. Our team shares a passion for actively participating in charitable organizations and events in the Western NY area and supporting local sporting, cultural, and academic opportunities.
Memberships
CMS is an active member of ACA International. Our membership provides important information that helps guide our processes and staff development to ensure that we remain compliant and current with evolving regulation and standards of best practice. We routinely engage in member events including conferences, educational sessions, and more. We stay abreast of current developments as they emerge to remain competitive and ahead of important industry trends and updates.
Quality & Compliance
Our ongoing commitment to the highest standards of quality and compliance has been a major building block of our success. Each of our offices strictly adheres to our rigorous quality control program to safeguard client data. We have achieved SOC II Type 2 certification and are PCI-DSS compliant, demonstrating our adherence to strong standards of data privacy and security. In addition, our Internal Auditing Department ensures compliance with all procedures developed and outlined by each contractual agreement.
