Capital Management Services Exceeds Expectations

Delivering exceptional and measurable results to our clients

Business professionals standing horizontally and looking in the camera

Who Is Capital Management Services?

Capital Management Services is a licensed professional collection agency and BPO customer service provider. We deliver top-tier recovery and project solutions to our clients across the financial services and insurance industries. Some of the nation’s largest issuers and emerging market participants rely on our strategy, process development, and implementation to build and improve upon collections and call center processes and procedures. CMS values and maintains the reputation we have established as a proven leader and performer across the industry due to our attention to detail and customized strategies designed to meet the unique needs of each portfolio or project. We have extensive experience in the areas of collection services, customer service, and special projects that deliver measurable results for our clients across the nation.

Our team of experienced and specialized professionals is dedicated to exceeding both regulatory and client expectations while delivering superior service and results across a broad range of financial products. We develop tailored strategies to suit the unique demands and goals of each portfolio or project. Our knowledgeable and professional approach helps to protect clients’ brands and continue to nurture and maintain positive consumer experiences. Our uniquely diverse skill set adds strategic value to every client partnership.


To exceed industry standards for quality and compliance by delivering forward-thinking, innovation-driven recovery and special project solutions that generate revenue and build capacity for our clients while never wavering from our commitment to delivering the best possible experience for consumers.


We strive to take hold of opportunities to serve our community and the organizations within it that are helping to better the lives of our neighbors. Our team shares a passion for actively participating in charitable organizations and events in the Western NY area as well as sporting, cultural, and academic support opportunities.

Group of Business professionals placing hand one above another which indicated teamwork
Hands holding an abstract smartphone with certification checklist


CMS is an active member of ACA International. Our membership provides important information that helps guide our processes and staff development to ensure that we remain compliant and current with evolving regulation and standards of best practice. We routinely engage in member events including conferences, educational sessions, and more. We stay abreast of current developments as they occur to remain competitive and ahead of important industry trends and changes as much as possible.

Quality & Compliance

Our ongoing commitment to the highest standards of quality and compliance has been a major building block of our success. Our client partners can be assured that our team strictly adheres to our rigorous quality control program to safeguard client data. We have achieved SOC II Type 2 certification and are PCI-DSS compliant, demonstrating our adherence to strong standards of data privacy and security. In addition, our Internal Auditing Department ensures compliance with all procedures developed and outlined by each contractual agreement.

Let our decades of experience create financial success for your organization.