Capital Management Services Exceeds Expectations
Delivering exceptional and measurable results to our clients
Who Is Capital Management Services?
We are a nationally licensed collection agency providing the highest quality of proven recovery and project solutions for our clients across the financial industry. Some of the nation’s largest issuers and emerging market participants rely on our strategy, process development, and implementation to build and improve upon collections and call center processes and procedures. We maintain our reputation as a proven leader and performer across the industry through our attention to detail and tailoring our strategies to meet the unique needs of each portfolio or project. We have extensive experience in the areas of collection services, customer service, and special projects that deliver bottom-line results for our clients across the nation.
Our team of highly trained professionals is dedicated to exceeding recovery and compliance expectations across a broad range of financial products. We develop customized strategies that meet the unique needs of each portfolio or project. Our ethical and professional approach helps to protect your brand and foster positive consumer experiences. We are proud of our ability to consistently surpass all industry standards for quality to provide outstanding services to our clients and their consumers. Our uniquely diverse skill set adds strategic value to every client partnership.
Mission
To exceed industry standards for quality and compliance by delivering forward-thinking, innovation-driven recovery and special project solutions that generate revenue and build capacity for our clients while never wavering from our commitment to delivering the best possible experience for consumers.
Community
We value the opportunity to support our community and the organizations within it that are helping to better the lives of our neighbors. Our team is passionate about actively participating in charitable organizations and events as well as sporting, cultural, and academic support opportunities.
Memberships
CMS is an active member of ACA International. Our membership provides important information that helps guide our processes and staff development to ensure that we remain compliant with evolving regulation. We regularly participate in events and benefit from networking, conferences, educational information, and more. We strive to stay abreast of current developments as they occur to remain current with important industry trends and changes.
Quality & Compliance
Our adherence to the highest standards of quality and compliance has been a major building block of our success. Working with us, clients can be assured that our team strictly adheres to our rigorous quality control program to safeguard client data. We achieve our high quality standards by maintaining all data in a completely secure area with access limited to only authorized personnel. In addition, our Internal Auditing Department ensures compliance with all procedures developed and outlined by each contractual agreement.
