About Capital Management Services
Proven Recovery Solutions. Trusted Industry Partner.
Capital Management Services, LP (CMS) is a nationally licensed, professional collection agency and customer service outsourcing provider based in Buffalo, New York. Since our founding, we’ve been committed to delivering results-driven, consumer-respectful, and fully compliant recovery and call center solutions to creditors across the country.
Who We Are
CMS specializes in debt recovery, first- and third-party collections, and outsourced call center services for organizations in financial services, healthcare, insurance, and more. We support creditors and servicers with customized strategies that maximize revenue while maintaining compliance with state and federal regulations.
Our clients range from some of the largest national financial institutions to regional lenders and service providers. What they all have in common is the need for a reliable, experienced partner who understands the delicate balance between performance, compliance, and customer experience.
What Makes CMS Different?
Compliance-First Approach
We strictly follow FDCPA, FCRA, TCPA, and all relevant laws. We’re also SOC 2 Type II certified and PCI-DSS compliant, giving our clients peace of mind in our data handling and security practices.
Nationwide Licensing
We are fully licensed in all required jurisdictions, ensuring regulatory coverage and readiness to support portfolios across the U.S.
Customized Client Strategies
No two portfolios are alike. We tailor every project to your business needs and compliance requirements—delivering measurable results that align with your brand.
Experienced Leadership
Our leadership team brings over 120 combined years of industry experience. We are hands-on, responsive, and deeply familiar with the operational, legal, and consumer aspects of debt collection and customer service.
Our Mission
To exceed industry standards for quality and compliance by delivering forward-thinking, innovation-driven recovery and special project solutions. We aim to generate revenue and build capacity for our clients while remaining committed to creating a positive experience for every consumer we engage.
Our Community Commitment
Headquartered in Western New York, CMS takes pride in supporting local charitable organizations and community events. We actively participate in programs that improve lives and create opportunities in the neighborhoods we serve.
Community Involvement Highlights:
- Over $1.1 million donated to local charities
- Active in food drives, scholarship funds, and cultural initiatives
- Proud supporters of Western New York nonprofit organizations
Memberships
CMS is an active member of ACA International. Our membership provides important information that helps guide our processes and staff development to ensure that we remain compliant and current with evolving regulation and standards of best practice. We routinely engage in member events including conferences, educational sessions, and more. We stay abreast of current developments as they emerge to remain competitive and ahead of important industry trends and updates.
Quality & Compliance
Our commitment to excellence is demonstrated by our robust internal audit program and third-party certifications. We monitor and evaluate all aspects of our operations to ensure alignment with regulatory changes and client-specific guidelines.
Certifications:
- SOC 2 Type II
- PCI-DSS Compliance
We also maintain an in-house compliance department that oversees regulatory adherence, risk mitigation, and dispute resolution processes.
Let’s Work Together
If you’re seeking a reliable, consumer-respectful, and results-focused recovery partner, CMS is here to help. Our team is ready to build a solution that meets your goals and protects your brand.