Mortgage and HELOC portfolios are highly unique. They not only require complex documentation but also compliance with intricate regulatory requirements. The Capital Management Services mortgage customer services team is proficient in the special features of mortgages and their associated processes. We can handle your consumers’ questions about interest rates, balloon payments, insurance premiums, and the removal of PMI.
Our team has the knowledge and skill to handle consumer needs with ease, and we offer 24/7 after hours customer service. From payment processing to general account record maintenance, we can support mortgage servicing call center needs with knowledge and professionalism. We service first and second mortgage loans, HELOCs and PHLs, mortgage restructuring, short sale modifications, and more to provide comprehensive and streamlined customer support.