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Capital Management Services Handles Customer Service & BPO Project Support

Published On: November 14th, 2022Categories: ExpertiseTags: BPO, Customer Service

Capital Management Services is an experienced provider of BPO customer services and project management support. With specialized teams and multiple offices, we serve businesses across several industries. Our primary goal is to provide excellent client and customer experiences while protecting client brands and maximizing efficiency.

Cross-Industry Customer Service

CMS has a client base that includes several industry verticals. The common thread in each of our specialties is dependable expertise, trustworthy service, and open communication with clients. Our specialties include mortgage loans & home equity lines of credit, auto loans & leases, healthcare & insurance, and consumer credit & installment loans.

Project Management Services

We work with clients on both ongoing and ad hoc projects. We have the structure and support in place to adapt and scale to customized needs. In addition to direct customer contact, we work behind the scenes to provide lift for clients in various tasks. Outsourcing tasks and projects helps clients to reduce overhead and increase profit.

Receivables Management

CMS also provides first and third-party collections services for all types of receivables. We apply the same customer service principles of excellence to past-due accounts as to performing accounts. Our collections teams are fully trained in regulatory compliance specific to the collection of debt.

Accessible & Secure Customer Support

The CMS team includes bilingual representatives, and our team is trained for both inbound and outbound call needs. We support our client’s customers with omnichannel communications, an ADA-accessible website, a self-service payment portal, and extended hours of operation. Capital Management Services is PCI compliant and SOC 2 Type 2 certified.