Consumer Support Made Simple

Published On: August 6th, 2025Categories: Company NewsTags: , , ,

Capital Management Services is proud to introduce a new video resource designed to guide consumers through the account resolution process with clarity, flexibility, and confidence. Whether someone is responding to a notice or proactively seeking financial clarity, our tools and approach are built to support every step of their journey.

Helping You Move Forward

At Capital Management Services, our mission is to help consumers move forward in their financial journey. If you’ve received a letter from CMS or are looking to resolve a past-due account, we offer a range of accessible resources, each designed to make the process easier and more transparent.

From secure online tools to personalized support, we’re here to help you navigate your next steps with confidence.

Understanding Your Options

Consumers deserve options, and that’s what we provide. Through our secure online portal, individuals can:

  • Review account information
  • Make a payment
  • Set up a payment plan

To learn more about our payment portal, cms-trans.com or call 716-871-9050. For those who prefer other methods, our team is also available by phone or mail to offer assistance and process payments.

Committed to Compliance and Respect

As a nationally licensed third-party collection agency, CMS is committed to compliance, transparency, and fairness. We follow all federal and state regulations and train our staff to treat every consumer with professionalism and dignity. Integrity is the foundation of every interaction we have.

Resources to Help You Understand Debt

Not sure where to begin? Our Consumer Resources page connects individuals to trusted, third-party financial education platforms. These tools are designed to improve financial literacy and provide actionable advice.

Helpful topics include:

  • Budgeting fundamentals
  • Understanding credit reports and scores
  • Avoiding scams and financial pitfalls

We proudly share links to resources like KnowMyDebt.org, MoneyChat, MyMoney.gov, and others that empower consumers to take control of their finances.

Take the First Step

If you’ve been contacted by Capital Management Services, know that we’re here to help. Our tools, team, and resources are designed to make resolving an account as straightforward and respectful as possible.

Visit our website to learn more, access your account, and take the next step toward financial peace of mind.

About Capital Management Services

Capital Management Services is a licensed professional collection agency and BPO customer services support center. With multiple offices across the Western New York region, they deliver top-tier recovery and project solutions for organizations in the financial services and insurance industries while providing consultations, flexible payment options and an array of payment methods for debtors. They strive to make getting back on track financially as easy and stress free as possible. Featured in Bloomberg, they are a growing company with opportunities for those pursuing a career in financial services.  Capital Management Services Careers offer competitive compensation and benefits with opportunity for professional growth in a teamwork oriented workplace.