Professional Debt Collection and Customer Service Solutions
First Party Collection Services
CMS acts as an extension of your internal team, maintaining your branding while managing past-due accounts. Our trained representatives provide early-stage collection support, helping to:
Ideal for performing or near-delinquent accounts.
Third-Party Recovery Services
For more complex recovery needs, CMS offers proven third-party collection services. We maximize recovery on delinquent or charged-off accounts while meeting all applicable federal, state, and client-specific compliance requirements.
Our third-party services include:
Focus on your core business while we help you recover value.
Consumer-Focused Customer Service Solutions
CMS’s call center operations support creditor needs far beyond traditional collections. Our Business Process Outsourcing (BPO) solutions enhance the customer experience while meeting service-level expectations.
Specialized Project Services
CMS has the capacity and expertise to handle custom and large-scale projects for financial institutions and service providers. Whether you’re navigating a major transition or launching a new initiative, our team can provide scalable, efficient support.
Examples of Special Projects:
Leverage our national footprint and experienced staff to execute complex projects with confidence.
Industries We Serve
CMS works with a broad range of clients across the financial services ecosystem, including:
Our diverse portfolio experience makes us a flexible, knowledgeable partner across all asset classes and account types.