Making a payment over the phone is simple and direct during our business hours. Our representatives are available to process payments by phone or to discuss payment plan options. We’re here to assist you with friendly and knowledgeable customer service. (We strive to have bilingual representatives available; if you need assistance in another language, please let us know.) Please call us directly at 716-871-9050 or through our toll-free phone number at 800-457-8220. For Free TRS Support, please dial 711. Our hours of operation are:
Monday – Friday: 8am – 9pm Eastern Time
Saturday: 9am – 1pm Eastern Time
If you need the assistance of the Telecommunications Relay Service (TRS), please dial 711.