CMS Creates Financial Success For Mortgage Lenders

Capital Management Services is a nationally licensed collection agency and customer services center. Our specialized mortgage customer services department is dedicated to providing quality mortgage servicing and project solutions. For decades we have maintained our reputation as a proven leader and performer through our attention to detail and tailoring our strategies to meet the unique mortgage servicing needs of each client.

Talk with us about your mortgage servicing needs.

    First Party Collections

    Mortgage and HELOC
    Customer Service

    Our team members are skilled and knowledgeable in the unique state and federal regulations, consumer protections, and documentation requirements of the heavily-regulated mortgage industry. CMS provides compliant services for:

    • Payments
    • 1st and 2nd mortgages
    • HELOCs and PHLs
    • Mortgage restructuring 
    • Short sales modifications
    First Party Collections

    Mortgage Collections

    We provide compliant first-party collection services to remediate delinquent mortgages and prevent foreclosure. Our mortgage specialists are skilled in providing issue-specific financial hardship assistance for delinquencies that may be related to:

    • Unemployment 
    • Divorce / Separation
    • Medical Issues
    • Loss of Family
    • Military Deployment
    • Retirement 
    • Disasters
    First Party Collections

    Single Point of Contact
    for Loss Mitigation (SPOC)

    CMS works with borrowers to avoid foreclosure. We are a single point of contact call center, streamlining communication for lenders and their customers. We serve as BPO account management providers as needed to meet the needs of an organization including:

    • Customer service
    • Management
    • Compliance
    • Fraud
    • Collections
    • Risk management

    Our approach helps to protect client brands and nurture positive consumer relationships and experiences. We are proud of our ability to consistently surpass industry standards for quality to provide outstanding and dependable mortgage customer services to creditors and homeowners.