Larry Costa, President of Capital Management Services, LP, was Featured on Receivables Roundtable, a Video Production for the Accounts Receivable Management Industry Created and Published by Receivables Info.
BUFFALO, NEW YORK, May 2021 — We’re proud to share episode 30 of Receivables Roundtable featuring our own Larry Costa! Larry sat down with Adam Parks to discuss the progression of the debt collection industry from a third-party servicing model toward a customer service-oriented business.
Capital Management Services’ clients rely on our strategy, process development, and implementation to build and improve upon collections and call center processes and procedures. With a continuously changing market, Larry’s and CMS’ expertise is more important than ever for our clients and consumers.
As the regulatory environment changed post the “Great Recession,” Larry says that CMS began looking at the receivables industry as a whole and how they had to transition to a “different type of company.”
“We made some really aggressive moves to transform ourselves from a third-party collection agency to really a full-service provider,” says Larry during his talk with Adam.
About Receivables Info
The Receivables Info team is led by receivables management industry veterans who wanted to create a website for the industry, by the industry. Their goal is to provide a voice to high-quality debt buyers, collection agencies, law firms, and industry veterans to share information about their businesses and their place within the marketplace and the community. The website provides relevant news alerts, articles, videos, and other receivables-related information to industry partners and colleagues around the industry and the globe. Receivables Info is also home to financial education resources for consumers through series like Money Chat.
About Capital Management Services
Capital Management Services, LP is a nationally licensed collection agency headquartered in Buffalo, NY that provides the highest quality of proven recovery and project solutions across the financial industry. We maintain our reputation as a proven leader and performer through our attention to detail and tailoring our strategies to meet the unique needs of each portfolio or project. We are proud of our ability to consistently surpass all industry standards for quality and provide outstanding services that add strategic value to every client partnership.