FAQs
What qualities does CMS look for in new hires?
We look for candidates with strong communication skills, a willingness to learn, comfort with technology, and a team-oriented mindset. Experience in customer service or collections is a plus but not always required—we provide comprehensive training.
What positions are currently available at Capital Management Services?
We offer a variety of positions across collections, customer service, and administrative support. Visit our Careers page to view current openings and apply online.
What is it like to work at CMS?
We offer a team-driven work environment, competitive pay, and advancement opportunities. CMS employees receive training, benefits, and access to performance bonuses. Visit our Careers page for open roles and details.
Does CMS offer customer service solutions too?
Yes. In addition to collections, we provide Business Process Outsourcing (BPO) for call center and administrative needs like overflow support, fraud processing, and record maintenance.
Who does CMS collect for?
We work with a variety of creditors including: Mortgage lenders and servicers Credit card and personal loan providers Healthcare and insurance organizations Automotive finance companies Our services cover accounts from current to charged-off statuses.
I think you’re calling the wrong person. What should I do?
Sometimes public data is outdated. Please contact our office at 800-457-8220 or [email protected] to correct your information after verifying your identity.
How do I know it’s the correct Capital Management Services?
There are multiple businesses with similar names. We are Capital Management Services, LP, headquartered in Buffalo, NY. We never use area code 855. If you’re unsure, please contact our compliance team directly.
What information must a debt collector provide?
Under federal law, we are required to inform you of: The name of the current creditor The amount of the debt Your right to dispute the debt in writing Your right to request the name and address of the original creditor (if different) We typically send this in writing within five days of our first communication.
How do I dispute a debt?
You have the right to dispute a debt within 30 days of receiving our initial communication. Your dispute should be submitted in writing to ensure we respond with account verification. Email us at [email protected] or mail your dispute to our Buffalo office. We recommend sending your dispute by certified mail or fax with a confirmation receipt.
Will CMS delete my account from my credit report if I pay?
Credit reporting practices vary by creditor and are governed by the Fair Credit Reporting Act. Please contact us to discuss the specifics of your account.