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Over 78,000 total square footage
Capacity to 800 desks
24-7 Surveillance
Badge Access to Facility, Restricted areas
and Sensitive areas
NYS Empire Zone Certified
Easy Thruway or Public Transportation Access
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Dual AS/400 Operating System
Cisco ASA Firewall
PGP / 128-bit Encryption
London Bridge/ Partner Net
FTP Sites
Dual Password Authentication/ Application
and Network Levels
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FDCPA Training/ Testing/ Annual Recertification
System Navigation
Collection Technique
Skip Tracing
Client Specific Certification
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Dedicated Servicing Specialist
New Client Setup
Work Standard Requirements
Account Placement Acknowledgements
Daily/ Weekly/ Monthly Reconciliations
Immediate Request Response Time
Custom Interface Development
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Compliant Tracking
Silent Call Monitoring
Daily Topic Reminders
Developmental Retraining
Notice Certification
Progressive Discipline
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Rewrite View-only Access
Work Standard Compliance
Custom Batch Tracking/ Analysis
Hourly Production Reports
Promise/ PostDate Quality Reviews
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Internet Search Engines
Equifax Credit Profiles
Equifax Recovery Stores
Equifax Intelligent Credit Profiling
Internal Modeling
Power/ Predictive Dialing Options
Inbound/ Outbound Call Blending
Account Batching and Data Scrubs
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Dual Servers
Mirrored Operating System
Hot location 1,300 miles apart
Full scale Disaster Plan (annual Testing)
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