Facility Information

• Over 78,000 total square footage
• Capacity to 800 desks
• 24-7 Surveillance
• Badge Access to Facility, Restricted areas and Sensitive areas
• NYS Empire Zone Certified
• Easy Thruway or Public Transportation Access

Data Protection

• Dual AS/400 Operating System
• Cisco ASA Firewall
• PGP / 128-bit Encryption
• London Bridge/ Partner Net
• FTP Sites
• Dual Password Authentication/ Application and Network Levels

Training

• FDCPA Training/ Testing/ Annual Recertification
• System Navigation
• Collection Technique
• Skip Tracing
• Client Specific Certification

Client Servicing

• Dedicated Servicing Specialist
• New Client Setup
• Work Standard Requirements
• Account Placement Acknowledgements
• Daily/ Weekly/ Monthly Reconciliations
• Immediate Request Response Time
• Custom Interface Development

Regulatory and Legislative Compliance

• Compliant Tracking
• Silent Call Monitoring
• Daily Topic Reminders
• Developmental Retraining
• Notice Certification
• Progressive Discipline

Auditing/ Reporting/ Quality

• Rewrite View-only Access
• Work Standard Compliance
• Custom Batch Tracking/ Analysis
• Hourly Production Reports
• Promise/ PostDate Quality Reviews

Tools

• Internet Search Engines
• Equifax Credit Profiles
• Equifax Recovery Stores
• Equifax Intelligent Credit Profiling
• Internal Modeling
• Power/ Predictive Dialing Options
• Inbound/ Outbound Call Blending
• Account Batching and Data Scrubs

Business Continuity

• Dual Servers
• Mirrored Operating System
• Hot location 1,300 miles apart
• Full scale Disaster Plan (annual Testing)