Prospective Clients

Facility Information

  • Over 78,000 total square footage
  • Capacity to 800 desks
  • 24-7 Surveillance
  • Badge Access to Facility, Restricted areas and Sensitive areas
  • NYS Empire Zone Certified
  • Easy Thruway or Public Transportation Access

Data Protection

  • Dual AS/400 Operating System
  • Cisco ASA Firewall
  • PGP / 128-bit Encryption
  • London Bridge/ Partner Net
  • SFTP Sites
  • Dual Password Authentication/ Application and Network Levels

Training

  • FDCPA Training/ Testing/ Annual Recertification
  • System Navigation
  • Collection Technique
  • Skip Tracing
  • Client Specific Certification

Client Servicing

  • Dedicated Servicing Specialist
  • New Client Setup
  • Work Standard Requirements
  • Account Placement Acknowledgements
  • Daily/ Weekly/ Monthly Reconciliations
  • Immediate Request Response Time
  • Custom Interface Development

Regulatory and Legislative Compliance

  • Compliant Tracking
  • Silent Call Monitoring
  • Daily Topic Reminders
  • Developmental Retraining
  • Notice Certification
  • Progressive Discipline

Auditing/ Reporting/ Quality

  • Rewrite View-only Access
  • Work Standard Compliance
  • Custom Batch Tracking/ Analysis
  • Hourly Production Reports
  • Promise/ PostDate Quality Reviews

Tools

  • Internet Search Engines
  • Equifax Credit Profiles
  • Equifax Recovery Stores
  • Equifax Intelligent Credit Profiling
  • Internal Modeling
  • Power/ Predictive Dialing Options
  • Inbound/ Outbound Call Blending
  • Account Batching and Data Scrubs

Business Continuity

  • Dual Servers
  • Mirrored Operating System
  • Full scale Disaster Plan (annual Testing)